e.g. mhealth
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Therefore, it is an urgent need to address the long pretriage waiting time, as it is associated with an increased level of morbidity and mortality [7,8]. Patient registration becomes a bottleneck when data entry is completed by triage nurses. With SSTs, triage nurses can focus on higher-order tasks [10,43] and enable rapid assessment [44] in EDs.
Unlike outpatients, registration is not a prerequisite for ED patients. This study thus contributes to improving ED self-registration in two ways.
JMIR Mhealth Uhealth 2024;12:e54642
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The COVID-19 pandemic rapidly accelerated the use of apps, web-based digital technologies, and web-based triage in general practice and urgent care internationally [2] and in the United Kingdom [3]. Digital and telephone access are now core to primary [4,5], urgent, and emergency care provision in the UK NHS (National Health Service) [6,7], with a range of telephone and web-based services that triage and manage demand via e-consultation systems [6,8].
J Med Internet Res 2024;26:e50376
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Specifically, we evaluated the care process outcome, that is, the time from the first ED assessment to urgent percutaneous coronary intervention (PCI) initiation, and the humanistic outcome, that is, the end-user experience among physicians and pharmacists.
We conducted a cohort study and a cross-sectional study to evaluate both outcomes.
JMIR Med Inform 2024;12:e53079
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