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Triaging Patient Complaints: Monte Carlo Cross-Validation of Six Machine Learning Classifiers

Triaging Patient Complaints: Monte Carlo Cross-Validation of Six Machine Learning Classifiers

A future direction is to extend methods outlined by Tausczik and Pennebaker [35] and Zhang and Singh [36] to build a lexicon specific to health care complaints, which could yield superior metrics such as accuracy. Another interesting direction is to evaluate the influence of geography; specifically, do patients from different locations express themselves differently and do their differences in phrasing affect the underlying meaning?

Adel Elmessiry, William O Cooper, Thomas F Catron, Jan Karrass, Zhe Zhang, Munindar P Singh

JMIR Med Inform 2017;5(3):e19