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The Effects of Health Care Chatbot Personas With Different Social Roles on the Client-Chatbot Bond and Usage Intentions: Development of a Design Codebook and Web-Based Study

The Effects of Health Care Chatbot Personas With Different Social Roles on the Client-Chatbot Bond and Usage Intentions: Development of a Design Codebook and Web-Based Study

Similarly, 44.7% of the articles investigated verbal style cues, such as the form of address (eg, Bickmore and Picard [65]), T/V (tu/vos) distinction (ie, formal and informal forms of the second-person pronoun “you” [66]), or paralinguistic and backchanneling cues [67].

Marcia Nißen, Dominik Rüegger, Mirjam Stieger, Christoph Flückiger, Mathias Allemand, Florian v Wangenheim, Tobias Kowatsch

J Med Internet Res 2022;24(4):e32630